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Connection or Conflict?

Have you ever had a disagreement with a colleague or boss? Harvard business review reported that the number one cause of profit loss in North America is miscommunication. The Joint Commission of Health Care Organizations reported that 66% of sentinel (life threatening) events over a 10-year period in health care were directly caused by miscommunication.

Chances for communication breakdown amplify when we work in multicultural environments and with colleagues whose mother tongue is different from our own, or from the one being used. The good news is that only 7% of communication has been found by researchers to be language based.

Come to this webinar to find out what the remaining 93% of communication is, and how to use that to bring connection where there is conflict and turn power struggles into empowerment. Learn tools that give every stakeholder a voice and create collaboration in place of domination, unifying teams.